CNA

Head Office Branch

011 495 6000

1 Edgardale Press Avenue, Crown Mines

Johannesburg, Gauteng

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18 Reviews

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by Danni A.

(28 Apr 23 @ 11:17 am)

I went to CNA Hemmingways East London on the 24th of April 2023 and bought a few things a long with 2 x100 piece puzzles for my son as he absolutely loves them and we enjoy building together. We got home and built both puzzles only to find that both puzzles have missing pieces. R124 for each puzzle and there's missing pieces??? Extremely disappointing! I went back on the 25th of April 2023 (the next day) and due to us both being disappointed as the puzzles we just bought, I bought incomplete. I decided to try one more time and buy another 2x100 piece puzzles. We got home and the same thing occurred! Now, absolutely furious wasting money on incomplete puzzles, I went back to CNA to return these puzzles and get my money back. Not only did I not get a refund as they said they have no cash on hand I now need to come back at another time, They will call me when they have the money on hand which due to what happened I find very hard to believe they will actually call. I walked into CNA with my son and informed the ladies behind the desk, I would like to return these puzzles as they all incomplete and have missing pieces, I cannot keep them! The one lady, she was extremely unprofessional, rude and honestly acted like an absolutely horrible person to me and in front of my son. She did not help me but funny enough had no problem being nice when we were there on the 25th to buy goodies, but now that I am returning incomplete puzzles she was absolutely rude, unprofessional and just obnoxious. My toddler landed up walking out and going to my partner due to the situation. I am disgusted by this ridiculous service! I am waiting patiently for my refund and I will not be setting foot in there again! The lady behind the counter wears glasses and has short hair. She spent more time on her cell phone before acknowledging me, my guess, she knew I was coming to return the puzzles!

Note: You ask for a job, no one comes knocking at your door asking you to work there. If you cannot do your job! The do not work there!

If I could give no stars I would. Pathetic Service!!! No apologies were given! Inconsiderate behavior in front of my toddler and no common sense on how to deal with an issue.

I will not be back!!I went to CNA Hemmingways East London on the 24th of April 2023 and bought a few things a long with 2 x100 piece puzzles for my son as he absolutely loves them and we enjoy building together. We got home and built both puzzles only to find that both puzzles have missing pieces. R124 for each puzzle and there's missing pieces??? Extremely disappointing! I went back on the 25th of April 2023 (the next day) and due to us both being disappointed as the puzzles we just bought, I bought incomplete. I decided to try one more time and buy another 2x100 piece puzzles. We got home and the same thing occurred! Now, absolutely furious wasting money on incomplete puzzles, I went back to CNA to return these puzzles and get my money back. Not only did I not get a refund as they said they have no cash on... Read more »

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by Belinda W.

(12 Jan 23 @ 11:21 am)

I ordered a pen and pencil set on 17 December for a xmas gift - maybe i will get it for 2023 xmas ........ Taylon Peterson then advised item was out of stock and i will be refunded but the refund is also not happening, hovering since the 6th of January. I must say it is the worst service i have ever experienced. ORDER NR 1005069 online order. You should not offer a service that you cannot deliver.

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by Ally M.

(12 Jan 23 @ 8:17 am)

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Such a huge level of incompetence. I am so disappointed in your online service, I bought in December preparing for my son's return back to school now in Jan. I opted to pick at Riverside Mall and they don't have it. I roamed around other branches and still can't trace my order. Now I have a child sitting without stationery while his peers are learning. I paid for it, what more do you need from me? Your telephone lines are not working and some are just ringing. You are so unbelievable. Come on man

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